Overview
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
We keep every trade and conversation with clients confidential and respect every client’s privacy at large. We are a sole entity from the delivery courier and our first priority is to provide excellent quality for every product we sell on our website and guaranteed as well as safe and secured delivery to every client.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Should delivery be unsuccessful by any chance, you are entitled to a packaged replacement or a refund of payment
we encourage good business relations and would be delighted to host with every client a long lasting relationship in business.
Why Do I Have To Pay An Insurance Fee?
We require an insurance fee payment of $445 for all first time purchases to mitigate any unforeseen circumstances during the delivery process. This fee is 100% refundable upon delivery.
Need help?
Contact us at [email protected] for questions related to refunds.